Mastering Crucial Conversations

?Mastering Crucial Conversations?
With Dr. Phillip McClure

Sometimes you just find yourself in a tough conversation at work. Whether you initiated it or it started without warning, how you handle those crucial interactions can make or break trust and results.
How comfortable you are in those situations doesn?t matter; being practiced with effective tools and techniques does.
In this course based on the book ?Crucial Conversations,? Dr. Phillip McClure will engage you as he defines important terms and teaches specific techniques. As you learn these tools, you will also actively practice them in real time so that you?re ready for the next tough talk when you leave.

"The single biggest problem in communication is the illusion that it has taken place."  George Bernard Shaw